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Frequently Asked Questions
General FAQs
Slay Style is a premier fashion brand specializing in trendy and high-quality western wear for girls. Our collection is designed to make you feel stylish, confident, and comfortable.
Order & Shipping FAQs
Placing an order is simple:
1. Browse our collection and select your favorite items.
2. Choose your size and click on “Add to Cart.”
3. Proceed to checkout, fill in your details, and complete the payment.
You’ll receive a confirmation email or WhatsApp message shortly.
We offer free shipping on orders above ₹1999. For orders below this amount, a flat shipping fee of ₹99 will apply.
Returns & Refunds FAQs
Delivery typically takes 7-10 business days after your order is confirmed. Delays may occur during peak seasons or in remote areas.
Currently, we only deliver within India. Stay tuned for updates as we plan to expand internationally!
We do not accept returns unless the product is damaged or has a manufacturing defect. To ensure a smooth resolution, customers are required to:
1. Record a clear unboxing video of the package as proof.
2. Share the video with us via email at SLAYSTYLE24@GMAIL.COM or WhatsApp at +91-9119120900 within 48 hours of receiving the product.
Please note:
• Without an unboxing video, we may not be able to process your return request.
• Once the issue is verified, we will provide a replacement or refund as per our policy.
Yes, we offer exchanges for size or color issues. The exchange request must be made within 3 days of delivery. Exchange is subject to stock availability.
Refunds are processed via the original payment method within 7-10 business days after the returned item is inspected and approved.
In cases where a return is approved due to a damaged or defective product, refunds are issued as store credit. This credit can be used for future purchases on our website. Once your return is processed and approved, the store credit will be applied to your account, and you’ll receive a confirmation via email or WhatsApp.
If the return is due to a damaged or defective item, we will cover the return shipping costs. For all other returns, customers are responsible for the return shipping fees. These fees will be deducted from your store credit upon processing the return.
Product & Sizing FAQs
Each product page includes a detailed size chart. We recommend referring to it before placing an order to ensure a perfect fit.
Our products are crafted from high-quality fabrics like cotton, satin, polyester blends, etc., to ensure comfort and durability. Specific details are mentioned on each product page.
We are committed to sustainability and use eco-friendly packaging. Some of our products also feature sustainable materials—details are provided on product pages where applicable.
Payments FAQs
We accept the following payment methods:
• Credit/Debit Cards (Visa, MasterCard, etc.)
• Net Banking
• UPI Payments (Google Pay, PhonePe, Paytm, etc.)
• Partial Cash on Delivery (P-COD) for select locations.
Yes, P-COD is available for orders . A small fee of ₹[COD Fee] may apply.
Absolutely! We use secure payment gateways and encryption to protect your personal and payment details.
Account & Support FAQs
No, you can place an order as a guest. However, creating an account allows you to track your orders, save addresses, and get exclusive offers.
Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. Click on the link to see the real-time status of your delivery.
We sincerely apologize for the inconvenience. Please contact us at SLAYSTYLE24@GMAIL.COM / +91 9119120900 within 48 hours of receiving the product, along with a photo of the item. We’ll resolve the issue immediately.
Contact & Other FAQs
You can reach us via:
• Email: SLAYSTYLE24@GMAIL.COM
• WhatsApp: +91 9119120900
Our team is available from 10 AM to 6 PM from Monday to Saturday.
Yes, you can purchase gift cards for your loved ones. They are available in denominations of ₹[500/1000/2000] and can be redeemed on any purchase.
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